Integrating two servicenow instances

[sLuintel]

Hello

Has anyone integrated two different service now instances?

We now have an external help desk system for a certain department who also use servicenow. The idea is that users from our organisation raise a call in our system and this gets pushed through to theirs'. The integration would be both ways. Updates made on their side is puuled in to ours and updates made on our side is pulled into theirs.

I tried using this thourgh inbound emails, but not sure how effective that is. I am wary because in our trusted domians we would have to include service-now.com and this could mean we would get emails from all and any service now instances.

Any advice please.

Many Thanks.

[fkhan]

Hi,

You can use inbound webservice and outbound Soap Message to achieve this requirement.

Here some useful link

iam trying to integrate two instances and but data is getting transferred directly to incident table...

Integrating two ServiceNow Instances_ Bi-directional

Integration between ServiceNow Instances?

:http://wiki.servicenow.com/index.php?title=Outbound_SOAP_Web_Service#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Web_Services#gsc.tab=0

http://wiki.servicenow.com/?title=Direct_Web_Services#gsc.tab=0

[abdulrizwan]

Hi Sweeda,

Go through the following link, this will help you a lot.

https://community.servicenow.com/thread/166897

[JC Moller]

Hi,

Have a look at SIAM Light. In some cases you do not have to reinvent the wheel

A lightweight approach to SIAM

Install it on a developer instance and have a go with it.

- Jan

[david_loo]

Hi Sweeda,

We have a product approach that requires no coding or web service creation/maintenance, as a matter of fact we have customers who have the same use case as yours. Please contact us on web site http://www.perspectium.com

Using Replicator to sync up ServiceNow instances - YouTube

I hope this helps

David