Hello
Has anyone integrated two different service now instances?
We now have an external help desk system for a certain department who also use servicenow. The idea is that users from our organisation raise a call in our system and this gets pushed through to theirs'. The integration would be both ways. Updates made on their side is puuled in to ours and updates made on our side is pulled into theirs.
I tried using this thourgh inbound emails, but not sure how effective that is. I am wary because in our trusted domians we would have to include service-now.com and this could mean we would get emails from all and any service now instances.
Any advice please.
Many Thanks.
