Integration Between JIRA and ServiceNow

[KauêR]

Good morning everyone!

I'd like to clarify a question regarding ServiceNOW integration. 

Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handled accordingly and each problem is escalated to be resolved. 

Based on this workflow, i would like to know whether it's possible to integrade the same type of process into the ServiceNOW platform in a way tha make the system wasier for users to operate.

I was looking for some integration materials, but the ones i found didn't make it very clear how this could be implemented.

Thank you in advance for your help!

[Nayan ArchX · Accepted solution]

Hi,

https://www.servicenow.com/community/developer-articles/a-practical-use-for-setting-up-jira-to-servi...

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution

[yashkamde · Accepted solution]

Hello @KauêR ,

For this you will need to install the JIRA spoke within the servicenow for integration and automating jira actions into servicenow :

I had done that, If you want I can guide you step by step..
If my response helped mark as helpful and accept the solution.

[Nayan ArchX · Accepted solution]

Hi,

https://www.servicenow.com/community/developer-articles/a-practical-use-for-setting-up-jira-to-servi...

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution

[yashkamde · Accepted solution]

Hello @KauêR ,

For this you will need to install the JIRA spoke within the servicenow for integration and automating jira actions into servicenow :

I had done that, If you want I can guide you step by step..
If my response helped mark as helpful and accept the solution.

[Ankur Bawiskar · Accepted solution]

@KauêR 

there is a paid JIRA spoke for this

check these links

How To - Configure a bi-directional integration with Jira with integrationHub and Flow Designer 

ServiceNow Integration with JIRA | How to integrate ServiceNow and JIRA 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mathieu Lepoutr]

Dear  

I've seen this specific challenge a ton. Most integration guides are vague because they only talk about moving data, but for a multi-level escalation from N1 to Product, you actually need to sync the workflow logic itself.

I’d definitely recommend checking out Exalate for this. Your support teams can stay in ServiceNow and your dev teams stay in Jira, so nobody has to jump between tools. When a ticket needs to be escalated, a simple status change or a tag triggers the sync automatically. It cuts out the manual middleman and keeps everyone on the same page in real-time without making the process more complex for the users.

Kind regards,

Mathieu Lepoutre