Good morning everyone!
I'd like to clarify a question regarding ServiceNOW integration.
Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handled accordingly and each problem is escalated to be resolved.
Based on this workflow, i would like to know whether it's possible to integrade the same type of process into the ServiceNOW platform in a way tha make the system wasier for users to operate.
I was looking for some integration materials, but the ones i found didn't make it very clear how this could be implemented.
Thank you in advance for your help!
