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Interaction is Created when a user add comments on a case

Niranjan2
Tera Contributor

55m ago

Hi Community,
Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. 
Steps to reproduce.
1. Navigate to CSM configurable workspace as a agent 
2. Open a case/ update the existing case adding a comment.
3. Observe interaction is created.
Any help/suggestions Appreciated.

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