Understand how Leave a comment on knowledge article works
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09-23-2024 02:32 PM
I would like to understand how the out of the box leave a comment on knowledge articles works? are there any backend workflow or notification or tasks created when somebody leaves a comment.
if yes, please let me know and if there is nothing setup what are the best way to track the comments and manage them?
Also, how the flag helpful yes or no works?
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ITSM: General
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