Invalid Group Change Error?

[steele2]

Hello, I am using the OOB Initiate Employee Onboarding Record Producer and I extended the form to add the fields that I need to capture. When I click "Submit" the record producer then populates the fields in an HR Case that is created from the record producer. That is how it was working. Now I get a red bar output message that says "Invalid group change." and I cannot think of anything I have changed that could have produced this error. Google has had no answers and I could not find a single thread related to this error on the community site which I find unlikely.

Assumptions:

This error has to do with the Business rule Group Change Validation

The script in the Business Rule looks to see if the assignment group is empty it then aborts the inserts...in my case inserts into the HR Case Record.

I did not change any assignment groups when this stopped working which is why I am so confused...  

What ever the OOB functionality is what the assignment group is set to.

Plan of action:

Create a script to assign the group

Use workflow to assign group (Which I tried with OOB WF)

Help!!

Thank you,

Dazed and Confused

[steele2]

I have done some more testing and I have found that even if I remove the workflow completely from the record producer. It still produces that error. And when I do a global search for the case that was supposedly created. Nothing is found. This is perplexing.

[Jim Taylor]

Steele,

Not sure if this will work, but check the target assignment group you are trying to use and make sure the type is 'human resources'.

[steele2 · Accepted solution]

Hi everyone sorry for the long delay. What was causing this is that I had the Created By Question set to assigned_to as the value and this was conflicting with the HR Case because I was not an option that could be assigned. I resolved the issue by changing assigned_to in my Variable Set back to created_by and this fixed it!