Developer

Onsubmit client script not validating attachment

I'm attempting to validate that a specific attachment is included on a cat_item before it can be submitted. Script: function onSubmit() { var curUsr = g_user.userID; var mgr = g_form.getValue('requested_manager'); if(curUsr!=mgr){ var ga = ...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

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Developer instance offline form 4 days

Hi Team, My developer instance (https://dev315625.service-now.com/) has been offline for the past 4 days. It contains important data that I need to access. Could you please help me wake up the instance? Thanks

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SOW Resolve button pop-up fields

Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...

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Difficulty in using CartJS in Business Rule

Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...

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Linkedin Feed Embedded Widget

Hi All.I am wanting to create a Linkedin Feed Embedded Widget that will display on the index page in the service portal. Any ideas the best way to do this? Thanks

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How HRMS Forums Drive Employee Engagement & Appreciation?

Hello Everyone,Most HRMS platforms focus purely on admin tasks like payroll and leave. However, adding internal discussion forums and community spaces creates a direct channel for peer-to-peer recognition, transparent company updates, and cross-team ...

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Personal Developer Instance dev312273 is Offline

Hello ServiceNow Support Team, My Personal Developer Instance (PDI) dev312273 is showing as Offline more that 48 hours, and I am unable to access the instance.Instance details:PDI: dev312273Release: AustraliaStatus: OfflineInstance URL: https://dev31...

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Select any reason for visit and check-in for a walk up location , getting related content

When I select any reason for visit and check-in for a walk up location . I get to see related contents below . Can any one explain in details where it is configured ?

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update set error in dashboard related changes

Help me to resolve this update set errors

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To Display Watchlist on the HR case ticket on the portal

there is a issue that one user has access to see the subject person, opened for and watchlist, but other user can't able to view on the portal after submitting an hr case request and also this issue exist in one instance and in the other it does not ...

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Workplace service delivery Case to Enterprise Asset management Work order

Hi All, I'm exploring Workplace service Delivery module. I want to know that how a work order get generated from Workplace case.Is it generated automatically or do we need to implement additional configurations?

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created an email client template specific to certain assignment group ,but it's visible to all

Hi All, I have created an email client template (sys_email_client_template) specific to certian assignment group by setting up condition for specific group , however in SOW workspace the template is visible to all irrelevant to assignment group, how...

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Developer instance stuck on "internal error" + can't reach support to escalate

Issue 1 - Instance won't openWhen I try to open my Developer instance from the Now Support landing page, I get this banner:"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes."It's been showi...

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PDI Offline – TLS Error

My Personal Developer Instance has been offline since September 15, 2026.In the Developer Portal, the instance status shows Offline. When I try to open the instance URL, I receive:“Bad RequestThis combination of host and port requires TLS.”I have als...

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