Is the HR plugin meant to manage inactive employees (retired) or only active employees with active accounts?

[danreese]

For example, if a retired employee calls with a question about benefits, how is that user tracked?   How do people who are no longer employed with the company access any kind of HR ESS?  

Or is the function of the HR Management plugin only meant for managing active employees?

If it is intended to also manage retired/terminated employees, how is data maintained?  

[Mike Patel]

You can manage both active and inactive employees. Retired employees are set to inactive but when they call helpdesk should be able to search them and add as caller.

[reely01 · Accepted solution]

We have customers allowing retired employees access to self service today.

Based on an a retirees role, their access to catalog items and knowledge base articles are limited to the type of interactions they would then have with HR - i.e pension, letters of employment etc.   We have a self registration plugin where retirees who no longer have an AD account could have a local account or this could be driven by an offboarding workflow (optimal), where their role would be changed and a new local password sent to their personal email in their HR profile.