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3 hours ago
Hi everyone,
I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.
In our instance, it always defaults to "Item", even though multiple choices are available.
Has anyone encountered this behavior before? Could this be due to a customization or standard configuration?
Thanks in advance for your help!
Solved! Go to Solution.
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3 hours ago
yes the default value in dictionary is item for this field in my PDI
So this is OOTB behavior
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
yes the default value in dictionary is item for this field in my PDI
So this is OOTB behavior
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
