Issue with Pause Travel need to investigate what happens when a WOT goes into a 'Pause Travel' State
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-17-2024 11:42 AM - edited 05-20-2024 08:37 AM
1. from work order task table we have to assign the user next it routing to Accept
If the agent on the next order goes there, they accept the order.
2. After accepting we have ui action called start travel and pause travel And they go with start travel.
3. when agent is keeping the mobile app took 15 minutes of break on that work order task. And what I'm gonna do is I'm just going to add a personal event And it'll automatically unassign it as soon as you get a personal event that gets thrown under the board.
4.
My work.
More settings impersonate Christine.
And what I'm gonna do is I'm just going to add a personal event to Christie's schedule.
OK, so I'm going to go in and I'm gonna say I'm taking a 15 minute break and what happens is is when that happened, so now I need to stop impersonating Christie.
I'll show you what happens and impersonation now on the board.
Those orders that I had if I refresh. They're gone
They would have been here and there and they're just disappeared. And if you look at both of them, the assign to disappears and it goes back to a pending assignment for. Assigned to is empty And it'll automatically unassign it as soon as you get a personal event that gets thrown under the board.
Labels:
- Labels:
-
Field Service Management
0 REPLIES 0