IT Service Management - Classifying a ticket

aanandhaa · ‎06-24-2024

Can Now Assist classify a User provided description for a ticket into Incident or Service Request (SR) as the case may be? Please clarify

Dr Atul G- LNG · ‎06-24-2024

Hi @aanandhaa

Currently Now Assist is not able to do that, but with maturity and time, it will get this well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎06-24-2024

Hi @aanandhaa

Currently Now Assist is not able to do that, but with maturity and time, it will get this well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

aanandhaa · ‎06-25-2024

Thanks Atul. This clarifies.