Jira Integration with ServiceNow attachment issue.

[Eknath2]

Hi Everyone,

We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow.

I followed the instructions in the article below, but I was unable to obtain the attachment from JIRA to ServiceNow on the relevant records.

Jira spoke - upload attachment from Jira to Service now - Support and Troubleshooting

Method to get attachments from JIRA to ServiceNow - Support and Troubleshooting

When an issue is created in Jira, the issue_created event is triggered, but the corresponding attachment related event is not generated, it considers the event to be issue_update.

Any help or suggestions will be much appreciated.

Thanks,

#integrationhub, #ServiceNow Jira integration, #Jira Spoke, #bidirectional Integration,

[Eknath2]

Hi @test0413 ,

Attachment event not created is main reason at JIRA side hence you have to create webhook trigger event at Jira side. 

[AbhilashKuG9203]

any suggestions on this this issue please

[Eknath2]

HI @AbhilashKuG9203 ,

Could you share more details where this error occurs?

Thanks,

Eknath