KB Article Versions and how to force open latest published version

[antryan]

In our Service Offerings we have fields that contain links to KB articles.

Since upgrading to Kingston from Istanbul and turning on versioning in knowledge, we now have an issue where if a new version of an article is created, the fields will still show previous the version/s. 

Sure, when someone opens the article it prompts sayings a new version is available, however this is not an ideal UX.

Any ideas on how to either force when opened to go to the latest version, or somehow programmaticly dynamically update the field to only show the latest version?

[sushmar]

Write a script to check the kb_knowledge table with the current article sys_id and deal with KB number in URL (not sys_id), this would solve the issue

[eric_hemmer]

Many ServiceNow customers are using ServiceNow's EC Pro as their intranet portal, so finding personalized answers via knowledge articles and getting support is simply native to the experience.  I started a Special Interst Group for this that you can find on the Community under Groups and it's grown from 30 members in 2021 to over 1,000 members today.  It gives you a good idea of the popularity of this trend.  https://www.servicenow.com/community/ex-platform-for-the-modern/gh-p/sig-modern-intranet