knowledge base selecting topics

[tim_houlston]

Hi, i am trying to use knowledge base across a domain separated environment, however i notice that knowledge categories are effectlively useless as they cannot be selected by any article author or admin when creating an article.

i.e If i create one or several categories in the appropriate tab in the   knowledgebase i can never select them as an author.

When i create an article the category is linked to a   "topic" and there seems to be no place to define a topic or link a category to a topic, so i have no ability to link the newly defined categories in the categories tab in the knowledgebase to be selectable because they are all linked to topics which i can not seem to select define or link.

has anyone else experienced this or know of any solution?

[tim_houlston]

HI Gilbert.

Many thanks for your reply, I have checked and can confirm i am using V3 as in in the show XML the line is:

<kb_version>3</kb_version>.

We have not properly utalized Knowledgebase yet so we have no pre-existing data or articles just the test data i am making while exploring, so i am really puzzled why we have this topic and category field linked together as we are using version 3.

I have tried submitting a question in the knowledgebase and it recognises the custom categories with no problem at all, its only on the "create new article" where i cannot select the new custom categories and are forced to select a pre-exiting topic?