problem with service portal page designer?

[arnaud6]

Hello,

When creating a portal page, I'm able to add objects on the page (container, widget, etc).

But when I come back to it later on, i can see the page structure in the page record itself but nothing is visible

in the designer anymore.

A bug?

[fschuster]

Hi Arnaud,

That sounds like the Scope of the Portal is colliding with the Scope that you made the changes in.

Make sure the Portal and Page you are editing are in the same scope as the one you are working in. E.g. /sp is created in Global - if you are working in a scoped app and try to make changes this won't work - however there will be no error message, the canvas will simply stay blank. The SP dev team is aware of this fact.

[rldejesusm]

@Frank Schuster, How can I modify Service Portal Pages within a custom scope, then?

[fschuster]

Hi Ramon,

If you are working in a Scoped App, but you have to make changes to a Global application file (i.e. a Service Portal Page), you will have to make those Changes in Global and track them with Update Sets for now. Those changes cannot be part of your Scoped App (since there is a Scope Mismatch).

-Frank

[rldejesusm]

All my scopes were the same, I created a custom portal within my same scope and I still couldn't edit my page.

However, because I know now that it is a different problem, I created a second thread here Problem: How to drag and drop in Service Portal Designer? which details my problem and withholds the solution.

Thanks fschuster