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08-09-2017 05:19 AM
I am looking to set up an email notification to be sent to the KB author when a user adds a comment to a published KB article. How can I accomplish this?
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08-09-2017 05:45 AM
1. Go to notifications and add table as "Knowledge Feedback"
2. Make filter conditions as "Comments is not empty"
3. In Who will receive tab, under "Users/Groups in fields" field add Article author:
4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"
5. Add Body as:
Hi ${article.author},
Comments have been added for article: ${article.number}.
${comments}
Regards,
Admin
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08-09-2017 05:27 AM
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08-09-2017 05:29 AM
And obviously, you can access Article fields too. Suppose subject can be set as:
"Comments added for Article : ${article.number}"
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08-09-2017 05:36 AM
Could you please provide me with the steps on how to do this?
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08-09-2017 05:45 AM
1. Go to notifications and add table as "Knowledge Feedback"
2. Make filter conditions as "Comments is not empty"
3. In Who will receive tab, under "Users/Groups in fields" field add Article author:
4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"
5. Add Body as:
Hi ${article.author},
Comments have been added for article: ${article.number}.
${comments}
Regards,
Admin