Set up notification for KB Comments added

morrowc
Kilo Expert

I am looking to set up an email notification to be sent to the KB author when a user adds a comment to a published KB article.   How can I accomplish this?

1 ACCEPTED SOLUTION

1. Go to notifications and add table as "Knowledge Feedback"


find_real_file.png



2. Make filter conditions as "Comments is not empty"



3. In Who will receive tab, under "Users/Groups in fields" field add Article author:


find_real_file.pngfind_real_file.png



4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"



5. Add Body as:


Hi ${article.author},



Comments have been added for article: ${article.number}.



${comments}



Regards,


Admin


View solution in original post

8 REPLIES 8

anurag92
Kilo Sage

You need to create an insert notification on "kb_feedback" table with condition as "comments" is not empty. Select article author as recipient



find_real_file.png


And obviously, you can access Article fields too. Suppose subject can be set as:



"Comments added for Article : ${article.number}"


Could you please provide me with the steps on how to do this?


1. Go to notifications and add table as "Knowledge Feedback"


find_real_file.png



2. Make filter conditions as "Comments is not empty"



3. In Who will receive tab, under "Users/Groups in fields" field add Article author:


find_real_file.pngfind_real_file.png



4. In "What will contain" section Add Subject as: "Comments added for Article : ${article.number}"



5. Add Body as:


Hi ${article.author},



Comments have been added for article: ${article.number}.



${comments}



Regards,


Admin