Looking for an end‑to‑end hands‑on learning project for FSM

4886talga
Tera Contributor

3 weeks ago

Hi everyone, I’m currently learning Field Service Management (FSM) and I’m looking for a practical, end‑to‑end hands‑on project or guided exercise that covers the full lifecycle — from work order creation, dispatching, scheduling, mobile technician workflow, inventory, and closure.

Does anyone know if ServiceNow provides such a project, or if there are community‑created examples, demo data packs, or training labs that simulate a real‑world FSM scenario? Any recommendations would be appreciated.

 
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MohamedZ
Tera Sage

3 weeks ago

Hi @4886talga 

There is course on FSM with hands-on lab activity , you can check:

https://learning.servicenow.com/lxp/en/field-service-management/field-service-management-fsm-impleme...

 

Regards,

Mohammed Zakir

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4886talga
Tera Contributor

3 weeks ago

Thanks! I’ve recently completed the standard courses, labs, and successfully earned my FSM Mainline Certification.

I’m now looking to bridge the gap between 'out-of-the-box' knowledge and real-world implementation. Does anyone have recommendations for intermediate/advanced content? I’m particularly interested in:

  • Advanced Scheduling (Dynamic Scheduling & Optimization)

  • Inventory/Parts Management (Stockrooms & Transfer Orders)

  • Mobile Configuration (Offline sync and custom Mobile UI)

  • Integration with CSM or Asset Management.

Any specific Whitepapers, K24/K25 sessions, or 'FSM Academy' episodes you’d recommend starting with?

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