Major Incident Management workbench not displaying correctly

[johnrob18]

Hi guys,

          I have installed the MIM plugin to one of our customers environments - just testing the process and when I try to open the workbench via the 'View Workbench'  UI I get the display shown below. The user has ITIL so it is not a permissions issue. Any ideas?

[pavan9885]

Hi John,

This below article will help make sure you activated dependency plugins and try to refresh the plugins and for workbench service now had a set of plugins for customer workbench .

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/concept/major-incident-management.html

[johnrob18 · Accepted solution]

I needed to 'repair' the plugin - which implies the plugin did not install correctly - but there were no errors first install!