MID Server not in ServiceNow instance

[VM3]

Team,

We have installed one MID server on a VM successfully, but for some reason we are not seeing the MID server record in the servicenow instance.

Can some one suggest what are the possible root causes for it?

Thanks.

[Brian Lancaster · Accepted solution]

Yes if you cannot get to ServiceNow from the MID Server it cannot connect. The mid server needs access to ServiceNow.

[VM3]

Thanks Brian.

This was Firewall issue from cyber team. They have fixed it and now I am able to connect it. 

Thanks.

VM

[Brent L_2]

Running into the same issues.  Our Mid Server sits in DMZ.  Assumed it is a firewall issue.  What ports did you need to open to make it successful?

Thanks

Brent

[maciej_kaminski]

Can you try to instal MID on separate VM in same environment?

[Hitoshi Ozawa]

@VM Brian is correct. If the MID Server can't connect to ServiceNow, ServiceNow won't be able to recognize the MID server so it won't show up in the list.

The suggested way is to put the MID Server in the DMZ.