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Modifying fields in Flow Designer

Jonathan102
Tera Guru

2 weeks ago

Hi all,

 

When working with condition in flow designer, let use creating a SCTASK as an example.  Does anyone know how to add additional columns to the options returned.  For example, you go to set a configuration item and it pulls back all classes from cmdb_ci so you can have multiple entries with the exact same name but you cant narrow down which class you want.  You have to pick one, view the information circle and keep picking until you find which class you need.  Again, configuration item is just an example. I've noticed this on other fields like inactive user accounts.  It would be great to add a column that shows the user ID and not just a name.

 

Thanks!

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ServiceTechNow
Tera Contributor

2 weeks ago

Hi @Jonathan102, I would suggest to look up the item first in a look up action. This will allow you to use any/all the filters you like to be sure you have the right one. Then in the update/create of the sctask (or whatever record) you can use the data pill for the record you want to set the field to. 

ServiceTechNow_0-1782712977094.png

 

 

Hope that helps!

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