Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Need some Info/Help on the Skills Table

terrieb
Tera Guru

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level.

 

We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show the main levels, we want to be able to only see the ones under the Technical not the other ones, like Language, etc.

 

terrieb_0-1762543863832.png

 

I don't see a way to create a view that can be saved on this table or filter it out for everyone's use (default)

 

Anyone have a suggestion??

 

18 REPLIES 18

Yes this worked to limit the type to Technical.

 

terrieb_0-1762778824597.pngterrieb_1-1762778842206.png

 

Do you know of a way to add that field to a Catalog Task in a Flow so it automatically assigns like the type of "Basic" when the task is created?

 

I can add the Skills field to the task in the flow, but it doesn't allow me to select a particular type

 

terrieb_2-1762778932957.png

 

Hi @terrieb 

Skills what type is it? is it OOTB  reference Qualifier or list or custom created, if possible can you share catalog task form view and cmn_skill_level form view to understand better

Using the OOTB field pointing to this table:  

terrieb_0-1762790508298.png

 

Hi @terrieb ,

Since the Skills field is a OOTB field with type List, When i checked in Flow Designer it provided a manual entry instead of a reference lookup dropdown, as shown below

Mohammed8_0-1762793352136.png

 

When I run the test, I can see that the Skill value gets populated correctly in my skill field

Mohammed8_2-1762794001573.png

 

If you get a chance, could you check what dropdown options you’re seeing on your Skills field in flow designer?

I’m not sure why you’re getting a reference lookup dropdown for the same field, I’m not aware of this behavior.

 

If you find a solution, please keep us posted.

 

Regards,

Zakir

Could it be that it is not letting me select anything because i added the condition of the List type field to only point to Type is Technical??

terrieb_0-1762799866444.png

 

 

In the Flow Design on the Catalog Task action, when I select the Skills field, it shows this - not letting me input anything and it finds nothing

terrieb_1-1762799953079.png

 

 

Just trying to automate the skill level based on the specific catalog task.  We can do it manually now, but that's a step we are trying to automate.

 

Thanks!