I have an issue in CSM.
I have an inbound action on the Case table. Through this inbound action, I want to perform this on task of a case:
Update the Rejection Details
Update the Tracking Number
Change the State to Canceled
Update Assigned To based on whoever replies via the inbound action on a Case Task
I’ve also created a Business Rule to synchronize task details back to the case. just tell me script to update the details of task from inbound action
