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Existing HR cases are not getting updated by Forward emails in ServiceNow

Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank.Adding From: to t...

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How much is the License of Time Card Management?

How much is the License of Time Card Management?Free? or Paid?If ITSM is already installed, is a separate license required?

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Business duration left on Incident form

Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...

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Don't show Check box variables with value false in email notification

We have a notification on sysapproval ,when a request is created we will be sending all the variables on catalog item but we have couple of items where we have 50 checkboxes , If user select only 1 check box in the notification for approval all othe...

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Slushbucket interface for List Collector fields in Portal and Workspace

For years I think every client I’ve ever worked with has asked for a way to easily select multiple records with a filter in a portal catalog item the same way you can in the platform with a list collector field. In the platform you get a slushbucket ...

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How to refactor Client Script hitting "Isolate script" / "glide.script.block.client.globals" restric

Hi community,I am working on a Client Script and encountered the platform message regarding strict mode and disabled DOM/jQuery/window access:

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PDI Instance Under Maintenance for More Than 5 Days

Hello Team,My Personal Developer Instance has been showing"Developer Instance is undergoing unscheduled maintenance"for the last 5 days.Could you please check and restore my instance?Registered Email: goneakanksha786@gmail.comThank you,Akanksha Gone

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Jira to sn integration throws error: "Error encountered while creating attachment..."

While sending an attachment from jira issue record to servicenow using flow designer, it throws an error "message": "Error encountered while creating Attachment. Record for file "filename" is not of required class." when i use jira spoke action : 'C...

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I created a notification when any user got role flow_designer then a notification is sent

Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...

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I created a notification when any user got role flow_designer then a notification is sent

Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...

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Resolved! Record Not Found on Approval Form

Hi,I am trying to create a notification for approvers about pending approvals to act on in my UAT instance before syncing it to my production instance. The body of the notification shows the RITM number along with the approve and reject, both of whic...

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How to override the label of a dot-walked field in Workspace Form Header ?

I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...

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ServiceNow & Twilio SMS: Real Time Alerts with Notify, Flow Actions, and AI Summaries

ServiceNow & Twilio SMS: Real‑Time Alerts with Notify, Flow Actions, and AI Summaries Introduction: Bringing Communication to the Next Level Keeping everyone in the loop during an incident or outage can be difficult—especially when email inboxes ar...

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Resolved! Reference fields on cat items in the service portal / employee center

Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...

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The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The best way to stay ahead of the platform is to build on it. 150+ practitioners proved that in three weeks. The #BuildMoreWithBuildAgent Challenge asked the Community to take...

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