No Approval button on Group Approval (Task)

AdamUMC
Tera Guru

I have a report that reports on the number of outstanding (group) approvals (image 1).

When I click through from this report, I end up in a list view (image 2).

When I click on the group approval (image 3), I do not get any further. There is no "Approval" or "Dismiss" button. How do I fix this?

Image 1:

AdamUMC_0-1737639608750.png


Image 2:

AdamUMC_1-1737639636269.png


Image 3:

AdamUMC_2-1737639706735.png

 

1 ACCEPTED SOLUTION

Yes, - , individual approval tasks with Approve/Reject button will be available.

AGLearnNGrow_0-1737642020249.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

8 REPLIES 8

No mate, you can see approve or reject only on individual approval only.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AdamUMC
Tera Guru

I have an additional question:

The only way to "solve" this problem, is to report on "Assigned to" instead of "Assignment Group".
Only then, individual approval tasks with Approve/Reject button will be available?

Yes, - , individual approval tasks with Approve/Reject button will be available.

AGLearnNGrow_0-1737642020249.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@AdamUMC 

I believe I also answered your question in my 1st post.

As per new community feature you can mark multiple responses as correct.

Would you mind marking my response correct as well so that it helps future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader