No Preview available for a varaible of type reference field on request item?

[sonalin]

This is a form where we have to get data name of a Computer[cmdb_ci_computer] table. I have written a catalog client script which manges to give the exact value of the Computer Name assigned to the User[sys_user]. However I am unable to get the Preview of the Data. Due to this I cannot see this value in the Requested Item as below:

Please help me to sort out this. since I have to deploy this as soon as possible.

Appreciate all the help. Thank You.

[sonalin]

Thank a lot for you reply Jaspal, I did tried with the Code which you gave me.

Still no Luck.

The Code snippet does return me the SysID and alert the Object details however it still do not preview  the CI details.

[Jaspal Singh]

Hi Sonali,

Can you try once by checking the pop up columns once for necessary table.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Jaspal Singh · Accepted solution]

Hi Sonali,

Try using below snippet.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var empcidetails = g_form.getReference('select_user',setci);
alert('User is '+empcidetails);
function setci(empcidetails)
{
var CIdetails = new GlideRecord('cmdb_ci');
CIdetails.addQuery('assigned_to', empcidetails.sys_id);
CIdetails.query();

while(CIdetails.next())
{
//alert(CIdetails);
//alert('CI is '+CIdetails);
var a=CIdetails.sys_id;
// alert(a);
g_form.setValue('configuration_item',a);
}
}

Thanks, 

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Olyn Dabbs]

Hey Sonali,

This could possibly be a security issue.  Have you checked the cmdb_ci_computer/read ACL(s)?

Thanks,

Olyn

[sonalin]

Thanks a Lot Jaspal for helping me out to sort this issue.

Appreciating all your help