Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

PDI if offline and does not wake up.

IgorRav
Tera Contributor

‎05-14-2025 04:22 AM

My PDI https://dev199272.service-now.com does not wake up.

Please, help to bring it online.

0 Helpfuls
  • 399 Views
2 REPLIES 2

shun6
Giga Sage
Giga Sage

‎05-14-2025 07:36 AM

@IgorRav
There are many posts about the PDI offline issue, and everyone suggests either waiting for more time or releasing your PDI and obtaining a new one.
Thanks.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-14-2025 07:54 AM

Hi @IgorRav 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls