PIR Task should be created

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deepu805
Tera Contributor

‎08-23-2024 01:06 AM

Hello Team, 


If a change fails, a PIR(Post Implementation Review) Task should be created for the support team responsible for implementing the change.

Can anyone help on this?

 

Thanks in Advance!!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-23-2024 05:39 AM

Hi @deepu805 

 

OOTB PIR task only gets created for Emergency changes. Please check the flow for same. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-23-2024 05:39 AM

Hi @deepu805 

 

OOTB PIR task only gets created for Emergency changes. Please check the flow for same. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎08-25-2024 07:08 AM

Thanks @deepu805  for helpful.

 

https://youtu.be/s-7PRMl9WsQ

 

If no open question on this thread,  plz accept the solution and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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