State of Change Request when it fails
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‎08-23-2024 02:58 AM
Hello Community,
I am new to SN, I have a Question, Can anyone let me know what will be the state of Change Request state when it fails?
Thanks in advance!!!
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‎08-23-2024 07:21 AM
Hi @deepu805,
With all approval when change request is implementation state and due to the issues the change request is not implemented, then we can mark it as not successful by filling close code field, and moves review.
If satisfied with explanation then please mark it as helpful and accept as solution,
Thanks
Nilesh

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‎08-23-2024 09:18 AM
The state of the changes would still be closed. When you close it on the Closure information tab you would choose unsuccessful from closed code dropdown.