To what extent can knowledge article templates be advanced?
From my own research, but also through consultancy, I understand that knowledge article templates are quite simple and cannot enforce any further formatting/layout than just;
1Question
2Answer
(and repeat eventually)
or
1Heading
2Paragraph
(and repeat/further eventually)
Whereby these fields can be made mandatory or not mandatory.
Is this correct?
Is it also possible that when you want to add more fields when writing a knowledge article, you can do that easily? Or are you bound to the number of fields offered by the template?
Thanks for the response!
