Previous Button Clears Variable Values on Return to "Describe Needs" Page in Order Guide

[mikecole]

Hi everyone,

I’m seeing unexpected behavior when using an Order Guide in the portal and would appreciate any insights.

Steps to Reproduce:

1. Login to the Poral: https://<instance>.service-now.com/sp

2. Select any order guide.

3. Provide mandatory fields

4. Click Next to navigate to the Choose Options page

5. Click the Previous button

Expected Behavior:

All previously entered values on the "Describe Needs" page should persist when navigating back.

Actual Behavior:

All field values are reset when returning to the "Describe Needs" page.

[Chaitanya ILCR]

Hi @mikecole ,

check if there any catalog client script or catalog ui policies on the order guide which might be clearing those

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya