Previous Button Clears Variable Values on Return to "Describe Needs" Page in Order Guide

mikecole
Tera Contributor

‎07-11-2025 09:14 AM

Hi everyone,

I’m seeing unexpected behavior when using an Order Guide in the portal and would appreciate any insights.

Steps to Reproduce:

  1. Login to the Poral: https://<instance>.service-now.com/sp

  2. Select any order guide.

  3. Provide mandatory fields

  4. Click Next to navigate to the Choose Options page

  5. Click the Previous button

Expected Behavior:

All previously entered values on the "Describe Needs" page should persist when navigating back.

Actual Behavior:

All field values are reset when returning to the "Describe Needs" page.

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1 REPLY 1

Chaitanya ILCR
Kilo Patron

‎07-11-2025 09:22 AM

Hi @mikecole ,

check if there any catalog client script or catalog ui policies on the order guide which might be clearing those

ChaitanyaILCR_0-1752250922653.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

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