Problem in SLA Business elapsed time- and Business elapsed Percentage

[bhavana6]

Hi all,

I am facing issue with SLA's. I have created an SLA on a custom table. I have given the flow as Default flow and the target table as custom table.

Target table: custom table created

flow: Default SLA flow

Duration: 3 days

Schedule source : SLA Definition

Schedule : 24/5(custom)

Timezone source: SLA definitions timezone

Given start condition if category = abc and active = true

stop: State is resolved,closed or cancelled

The SLA is getting triggered correctly based on the conditions but the Business elapsed time and Percentage are not changing. Once we open the form if it is 1 second even when we reload also its not changing. But if it is completed or paused then again its showing correctly but when it is in Progress when we open it its not changing. Can anyone help me with it

[Musab Rasheed]

Hello,

SLA refreshes based on scheduled job, Scheduled job runs based on duration so kindly go and read below link. It is working correct

https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/service-level-managemen...

Please hit like and mark my response as correct if that helps

Regards

[Tony Chatfield1]

Hi, unfortunately your post does not clearly indicate your configuration. What are the results of your investigations?
Is the custom table extended from task?

Have you checked to confirm your SLA engine is running synchronously?

//docs.servicenow.com/bundle/sandiego-it-service-management/page/product/service-level-management/task/t_RunSLABusinessRule.html

Have changes been made to the OOB business rules that manage SLA refresh?