Problem management

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lactions
Giga Contributor

‎03-28-2024 04:21 AM

How to link or map to  incident field to problem management record under related links.

once catalog form filed select incident number same number need to be visible to problem number.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2024 06:03 AM

Hi @lactions 

 

It is OOTB available on Prb record

AGLearnNGrow_0-1711630987793.png

 

 

once catalog form filed select incident number same number need to be visible to problem number.

Atul: May i know why you link all Incident with prorblem record? What is your use case?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2024 06:03 AM

Hi @lactions 

 

It is OOTB available on Prb record

AGLearnNGrow_0-1711630987793.png

 

 

once catalog form filed select incident number same number need to be visible to problem number.

Atul: May i know why you link all Incident with prorblem record? What is your use case?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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