Trainings Suggestions

[SravanthiG42268]

I am currently working as Change Management Lead and looking for trainings in ServiceNow which are inclined with AI which are suited and useful for my profile and help in my career growth. Kindly help with the training names and the price involved.

Thanks much

[GlideFather]

Ahoy @SravanthiG42268,

what you can review for SN trainings in regards to AI is listed in my previous article here: [GF#8] Getting started with Now Assist, that is focusing exclussively on Now Assist.

For any other learning opportunities, check this: 

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal 

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

[Dr Atul G- LNG]

HI @SravanthiG42268 

Being a ServiceNow trainer, I am happy to share my thoughts on this. When you say you are working as a Change Manager, are you referring to an IT Change Manager role or an Organizational Change Management role? Both are very different positions.

If you are working in IT Change Management, there is a specific learning and certification path available for you in ServiceNow. If you are in Organizational Change Management (OCM), then there is a different learning journey and courses available in Now Learning and ServiceNow University.

[Dr Atul G- LNG]

Hi @SravanthiG42268 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Tanushree Maiti]

Hi @SravanthiG42268 ,

I will suggest you to login in Servicenow University.

• Servicenow has added AI System Administrator Career Journey . Complete it.
• Complete Now Assist for IT Service Management (ITSM) Implementation 
• Complete Now Assist and Agentic Workflow for ITOM Delivery Accreditation 
• Complete Micro-cert :now assist executive micro cert

For Other mainline/micro-cert/Delivery accreditation/ Bootcamp accreditation , you can have a look in this link: https://www.servicenow.com/community/training-and-certifications/blog5-tm-consolidated-full-amp-up-t...

For Ondemand Course , there is no price involved. But if you do certification (Mainline exam), you have to pay.

KB0013317 Cost of Mainline certification exams 

If  you want to learn and grow more in Servicenow

• Build Technical Foundations: Focus on mastering ITSM (IT Service Management) processes, including incident, problem, and change management. Complete course : IT Service Management (ITSM) Fundamentals 
• Obtain Certification: The Certified System Administrator (CSA) is the most sought-after prerequisite for other ServiceNow certifications.  Complete  course : ServiceNow Administration Fundamentals prior to do certification.
• Utilize Community Resources:
  • Personal Developer Instance (PDI): Join the ServiceNow developer program to get a free, fully functional environment to practice troubleshooting and development.
  • ServiceNow University: Access structured lessons and certification preparation courses on the NOW learning portal/ServiceNow University.
  • Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals
  • Follow Career journey Path for further grow (role wise) in your ServiceNow project