Report to identify the number of incidents reassigned out of a particular Workgroup

Keith C · ‎01-04-2024

Hello,

I am wanting to find a way to report on incidents that were reassigned out of a teams workgroups. I have been able to obtain reports for the number of reassignments for an Incident, but nothing to show how many were reassigned by my teams.

Any assistance/guidance would be appreciated.

Dr Atul G- LNG · ‎01-05-2024

Hi @Keith C

You can use the metrics to capture this.

1. Metric - to see incident assigned to your team.

2- For reassisgnment .( Not sure but give a try)

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Keith C · ‎01-09-2024

If anyone has ideas, sample report builder, or if this can even be done in ServiceNow? Issues with mis-assigned tickets and needing to provide data so we can best correct these issues.

Thanks