Hello, I am looking for a way to generate a report than would return a list view of misassigned/reassigned incidents. Interested in seeing the incidents that were misassigned to our team and we reassigned them out of our workgroup. How can this be captured? Please provide a report criteria if this is available.
I am able to account/report on reassigned counts of incidents we resolved, but not able to identify those we reassign out of our workgroups.
Any help would be appreciated, thanks.
