Reporting on Agent Productivity

[briank_]

Hello CSM Community,

I'm looking for idea to report on Agent Productivity, such as:

1. Cases
   • Work Notes added by each user
2. Incidents
   • Work Notes added by each user

Two questions:

1. What table is used to report on Work Notes?
2. Any other suggestions or a good reference you can suggest for reporting on Agent productivity?

Thank you!

Brian

[Prateek kumar]

Hello Brian

This thread will help you in achieving your requirement. Please take a look at Jaspal's reply

Let me know if you still have any issues.

Report to check Additional comments and worknotes of incident