An Error alert was showing regarding Data Policy Exception on top of the Form 2 times how can we able to find from where the error was coming from

Ram141
Tera Expert

Hi Team,

Can anyone please help me on this.

one of my fellow developer created the Data Policy regarding Assignment Group Mandatory but he wasn't available currently, how can we able to find from where the data policy exception alert was showing.

Thanks,

Raj

1 ACCEPTED SOLUTION

Hi Raj,



Per my understanding Case_wo extends Case table. If so, the Data policy is on the the parent table (Case) and being applied on Case_wo table as well.


As you said, if state of any one of the above table changes (first execution), it'll change the same state of other table (second execution), that's why it is executing twice.



Hope it helps.



Regards,


NItesh Asthana


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16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Raj,



Data policy you can search in left nav under System Policy.


I think the alert which comes up is a default one. you can check in data policy by applying a filter on table.



Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.


Thanks


Ankur


Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Nitesh Asthana1
Kilo Guru

Hi Raj,



1. Open 'System Policy > Data Policies' in the left nav.


2. In the list view, put a filter for the table (which contains assignment group field).


3. After running the filter, you'll get few data policies.


4. Open each one of them and check the related list. One of them should contain entry for Assignment Group.



That will be the Data policy which is throwing exception based on the specified condition.



Can you provide me table name and backend name of the Assignment Group field? I'll provide you exact filter.



Regards,


Nitesh Asthana


Hi Nitesh,



Wfm was the table name but there were no related data policies on that table,thats the problem i'm facing.



Thanks,


Raj


Hi Nitesh,



I have a doubt,


where can we write scripting for data policies.



Thanks,


Raj