I have currently created a catalog item and through a script I can request it on behalf of end users. My current issue is that if the item hasn't been updated by the user within 14 days I would like to send out a reminder email with specifik instructions and then again a new email after 28 days. Currently I have been trying to create a email notification but it doesn't seem to work.
I have tried a couple of different conditions and the one I would assume is the one I'm looking for is:
"updated > relative > before > 7 days ago" but this has no luck either.
Can achieve my goal through an email notification or should i try something else like event trigger?
Thank you in advance
Hi HP7,
What I ended up doing is that i created a n action within flowdesigner that takes in different values as seen below:
Hereafter, I created a flow that runs, in this case once, but you could also have it run every 14 days. It then looks up for records matching my specific criteria's but you can easily apply your own here. For each of the looked up records I then apply my created action. This action triggers an event and the event itself is linked to an email notification that sends out the email.
Works very well for me and my business case.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Soeren Poulsen
Hi HP7
The solution I went with consists of me creating an action within flowdesigner that takes different parameters in order to trigger an event. My setup of this looks as follows:
With this I then created a flow that runs every 14 weeks and the flow looks up different records that match my specific criteria. I then use a for each action that looks up every record found and then the created action is applied on each record. the action triggers an event which is connected to an email notification. I am able to achieve my desired outcome through this method and it works as a charm.
