Send notifications for Pending approval after 14 days and 21 to to requested for

srinu8
Tera Contributor

‎02-28-2025 10:13 AM

For service catalog Requested Items approval is going to Manger.

1)If the Approval is not approved after 14 days , need  to send notification to  Requested for .

2)The Same approval is not approved after 21 days one more notification should go to the both requested for and manager and also Request should be closed automatically .

 

I need a solution to for all  the Requested Items not for a particular catalog item.

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srinu8
Tera Contributor
In response to Shubham_Jain

‎02-28-2025 04:18 PM

I am not able set the ritm is created before 14 days.

 

can you please send a screen shot how to set

 

 

 

 Conditions:

- Approval = Requested

- State not equal to  Closed

- Created on = On or before 14 days ago

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to srinu8

‎03-01-2025 01:20 PM

Hi @srinu8 

 

AGLearnNGrow_0-1740863984266.png

 

 

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