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Sensor error when processing Horizontal Pattern: No sensors defined (Discovery Log)

Sunny45
Kilo Guru

Team,

We recently got new instance and have all plugins for discovery installed. I have a first MID server installed pointing to this instance. 

When I ran the discovery to discover the MID server using same MID server, I am getting below error message in discovery log. I believe we can discover the MID server using same MID without any credentials.(correct me if I am wrong). The OS on the server which I am discovering is Windows Server 2019 Standard

 "Sensor error when processing Horizontal Pattern: No sensors defined"

Please advise if I am missing any sensor. I am seeing that there is no sensor defined in Horizontal discovery.(last snap)

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1 ACCEPTED SOLUTION

Anshu_Anand_
Kilo Sage

For no sensors defined,

There is kb article for that.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547844#:~:text=The%20No%20Se...

Every active probe looks for a corresponding sensor to process the data that is collected by the probe. The No Sensors Defined message indicates that the corresponding sensor for the probe is missing or inactive.

Its very weird, if there is no customisation is not made by you.

Need to see input mesage of ecc queue,

Which step pattern throws the error

Regards,
Anshu

View solution in original post

13 REPLIES 13

Yes Anshu,

We have installed all plugins related to discovery and service mapping.

 

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Known Issue - Discovery Sensors from the Pattern Designer plugin are missing in some New York and Orlando instances, inc. Horizontal Discovery Sensor, HTTP - Classify

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819305

Thanks i did not thought the instance was in orlando .

It would be good if you upgrade to latest versions 

Regards,
Anshu

Jude S
Tera Contributor

I came across the similar issue recently and resolved it by reaching out to ServiceNow support. 
This was caused by few failures during updates/upgrades of the plugin installation. I had issues with multiple sensors and the following plugins had to be repaired to resolve this issue.

 - Pattern Designer (com.snc.pattern.designer)

 - Discovery and Service Mapping Patterns (sn_itom_pattern)