What are differences between ITOM and ITAM?
Difference between ITOM and ITAM?
Forum Posts
How to add a drop down in a UI page, and based on choice selected fields should be changed on UI page.
How to add a drop down in UI page with the following choices 1. comments 2. work notes In UI page if comments is selected only comments should be printed and when work notes is selected work notes should be printed. Code for UI page: <?xml versi...
Resolved! No Preview available for a varaible of type reference field on request item?
This is a form where we have to get data name of a Computer[cmdb_ci_computer] table. I have written a catalog client script which manges to give the exact value of the Computer Name assigned to the User[sys_user]. However I am unable to get the Pr...
inactive user == completely locked out? (Inactive vs Locked Out)
I am a bit of a dunce on this topic, so please bare with me. Lately we've been having an issue where users who have been marked as Inactive are unable to contact our service desk at all. From all of the reading I have done, I have gathered the follow...
Resolved! Need to create a task manually via Workflow under the RITM . I have RITM created but unable to add the catalog tasks underneath that in servicenow
Need to create a task manually via Workflow under the RITM . I have RITM created but unable to add the catalog tasks underneath that in servicenow var tsk = new GlideRecord('sc_task'); tsk.initialize(); tsk.request_item = current.sys_id; tsk....
special handling notes: related fields feature
Hi all, I'm trying to figure out how this feature works.Nothing happens when I'm on the related field or on the related record... how it's supposed to work?Thanks
Service Catalog for external users
Even in CSM, Contacts can request some service catalog items through a portal. Those requests are usually handled with sc_request and sc_req_item table records. But the tables don't have Account field. Doesn't it cause any trouble? Should we use Case...
How to give incident template access to particular group?
I want to give incident templates to knowledge admn group access ? how to give thatand other user cant able to do any changes in templates
How to set up survey in Service Now?
Hello,We are a current client of service now using it mainly for Incident Management (ITIL). We would like to use the survey feature but don't know where to start. Is there a test enviroment that I can use for the surveys? Is it easy to turn on the s...
Assignment group filter based on "Vendors" of Groups
I have below requirement:The assignment group on incident form should show only those groups which have logged in user's company in their "Vendors" fieldFor Example : Logged-in User's company is - Company1there are three groups - Group1(vendors - Com...
facilities planned maintenance
A customer is wanting to use the planned maintenance module to generate facilities requests for preventive maintenance on all of their facilities equipment. Getting the maintenance plans and schedules set up was pretty straight forward. What isn't so...
Resolved! Conflict table not storing change number
Hi everyone. I have a requirement that if the change runs into a blackout window then we stop the change from being allowed to move to approvals. I have been able to put an if statement into the workflow to stop it if the conflict status equals Confl...
ServiceNow Discovery: Scheduled Jobs starting despite in active=false after clone
We recently cloned our sub prod instance over production. We have around 16 discovery schedules that are in the active=false state in sub-production. We have even added these into preserve data so that they don't get active=true after clone (as they ...
Resolved! An Error alert was showing regarding Data Policy Exception on top of the Form 2 times how can we able to find from where the error was coming from
Hi Team,Can anyone please help me on this.one of my fellow developer created the Data Policy regarding Assignment Group Mandatory but he wasn't available currently, how can we able to find from where the data policy exception alert was showing.Thanks...
