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CSV Export Redirection Python

I am new in python and currently working on a project and I have been stuck in exporting a table from the servicenow website using the code below, but is returning a URL redirection instead of the CSV. Any help and suggestion is much appreciated.   C...

LB5 by Kilo Explorer
  • 2378 Views
  • 1 replies
  • 1 helpfuls

Resolved! Show Variable Set Titles in Email Notifications

Hi Everyone, I've got some variable sets used in Service Catalog items that have a title on them. For example, a variable set for requesting a computer. The variable set has a title of "Computer Hardware". How can I access that in a mail script to sh...

rba-chris by Kilo Expert
  • 1905 Views
  • 2 replies
  • 0 helpfuls

Resolved! Redirecting to same page in Listbanner Button

Hi Folks, Can anybody help me with redirecting to same page using list banner button. I am using the similar code which is used in Form button action.setRedirectURL(current); action.setReturnURL(current);   but no luck, can anybody suggest how it wor...

nanisonline by Kilo Contributor
  • 1486 Views
  • 7 replies
  • 1 helpfuls

Assigning a work schedule to an Assignment Group

We are in the process of moving to ServiceNow and we are currently evaluating the data we have in our old Service Management tool.  Currently each of our assignment groups have a calendar associated to them, which in turn relates to a holiday calenda...

rayperrett by Tera Contributor
  • 3234 Views
  • 3 replies
  • 1 helpfuls

Resolved! Add custom Ticket form in Service Portal

We have a portal to display ticket form when user click on request/Incidents from Requests from the top header menu. I have clone the OOB ticket form widget and added "Request_state" to display status of Request in the widget shown BUT not sure how t...

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venkatkk by Tera Contributor
  • 3816 Views
  • 5 replies
  • 1 helpfuls

ACL using canRead()

I have a requirement to base read access to one table based on the read access of another.  I have a table called CI Contact, which is a table that contains contacts for a given CI (in this scenario it is the cmdb_ci_linux_server). It has a reference...

Resolved! Restrict onChange script from executing on form load

Hi, I have a catalog client script of type onChange. This script makes check in if condition and then throws a field message if check evaluates to true. Issue I am facing is that this field message is occurring when page loads. Scenario: I have a dat...

A_112 by Kilo Contributor
  • 2501 Views
  • 6 replies
  • 1 helpfuls

I want to copy incident short description value from current incident to catalog item view of a specific item like "Standard Laptop"?

Hello All, I want to copy incident short description text from current incident to "catalog item view" of a specific item like "Standard Laptop"? for example I have entered text in short description field in my current incident form as below and I ne...

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Shantharao by Kilo Sage
  • 1865 Views
  • 3 replies
  • 1 helpfuls

powershell script to create AD user

Hi Guys, I have used the following powershell command to create AD user: New-ADUser -Name "XXX" -GivenName xxx -Surname xxx -SamAccountName XXXXXXX -UserPrincipalName xxxx@example.com -path "OU=XYZ, DC=example, DC=com" But when running this script i ...

Sri56 by Tera Contributor
  • 1489 Views
  • 5 replies
  • 1 helpfuls

Hello TEam, I am able to export 35000 rows into excel with 2 tabs (32000 3000). Is this correct ? Anything changed in recent times? As per wiki we can only download only 10000 records in Excel as a limitation in SNOW.

I have downloaded 35000 record information to Excel and it accepted. I am able to see the data of 35000 records. (But in 2 tabs)Is this correct and is there an enhancement that happened?Note: As per SNOW Wiki and other trainings what we attended, SNO...

krk3 by Kilo Explorer
  • 3435 Views
  • 3 replies
  • 2 helpfuls

Resolved! Special Handling Notes not displaying in CSM Case

I may be doing something wrong, but Special Handling Notes are not displaying on Cases.I've configured Special Handling Notes and verified they are working (I tested them on Customer Account), but they are not working on Customer Service Case.   I've...

Tomko by Tera Expert
  • 3912 Views
  • 2 replies
  • 5 helpfuls

Resolved! Syntax to return multiple sys_ids to report

I have a simple report that is using a script include to get a list of sys ids to return. It is only returning one record of the three that show up when I run the same condition in list view. The script include is running this query: ctask.addQuery("...

e_wilber by Tera Guru
  • 1842 Views
  • 2 replies
  • 1 helpfuls

Case Management vs ticketing definition?

We've been having an internal discussion around the definition of "ticketing" vs. "case management".   Ticketing would be something like 'Incident' and case management would be something like the 'HR Case Management' application.   Is there anything ...

dmfranko by Kilo Guru
  • 8355 Views
  • 7 replies
  • 7 helpfuls