Hello, we are on Jakarta. How do I add Text to WorkNotes Field on RITM so that they show up on the form? I tried following code but it doesn't show up on the screen. Please advise. Thanks, var req4 = new GlideRecord('sc_req_item'); req4.addQuery('sys...
I want to create a workflow which should get triggered on change in particular field of record in my table. I have a table named "Record" extending task table with each record containing a field "Owner" which referencing a user from user table. These...
Hello We are on Jakarta version. I have a need to convert native Powershell script to SNOW script. (code snippet below) I need to create signature and headers as below using Cryptography and then pass it to URL with JSON body. All other variables ar...
Hello All, I have published few articles in my instance later I am searching with subject/meta data key words from the portal view but I am unable to find them in the service portal, I am unable to find published knowledge articles and attached doc...
Hello ServiceNow friends, I am trying, trying and trying even more to create some basic CSS Styling for outbound email notifications.I am working on the below notification, basic for now, but all I need is to change the background color of the email ...
Im Using below script to triger workflow from script but not sure what parameters to be passed to startflow() function var w_id='3fea6773cb100200d71cb9c0c24c9c46'; startWorkflow(w_id); function startWorkflow(id) { var w = new Workflow(); var ...
Hi team!An issue was identified with platform receiving emails. There are email accounts configured in platform but email are arriving on mailbox (in email server) and taking too long to be read by platform.User perception: "I am receiving all email ...
We are in the middle of a zBoot, and in our previous instance, we created a Work Task table extended off the Task table, to house general tasks that are not a good fit for being a Request/Requested Item/Catalog task, and are not related to a specific...
Hi Guys, I have written a List banner buttons (approve/reject) to show up on related list based on related list record status. I have written as (current.state==13) for showing up button when current record is approved and (current.state==5) when cur...
I want to show the hours worked for the last x days. Instead I get this in Servicenow: I want to show the data for each day: How can I do that? I am using Group by, 'Created' in the bar chart.
I am trying to understand how to access information from both the incident and task_time_worked tables. How are these linked? When I create reports if I used the incident table, can I see the time worked for each incident? When I create reports base...
Hi all, I am currently addressing a Service Portal issue in relation to the shopping cart. Originally, I had the following use-case scenario: Original Use Case Scenario 1) ITIL user gets a call from end user for helping in requesting for catalog ite...
Hi Team, I want to restrict the Self-Service Application menu and all its Module from a role. The role has been assigned to the third party users. Any help or documents will be helpful. Thanks, Sanjeev
I am new in python and currently working on a project and I have been stuck in exporting a table from the servicenow website using the code below, but is returning a URL redirection instead of the CSV. Any help and suggestion is much appreciated. C...
Hi Everyone, I've got some variable sets used in Service Catalog items that have a title on them. For example, a variable set for requesting a computer. The variable set has a title of "Computer Hardware". How can I access that in a mail script to sh...
