Hi Out sys_user table is populated from AD , however there are a lot of system accounts. I want to hide these as I am creating a lookup select box available on the service catalogue for managers to select a user and automatically have their accounts ...
HiI want to generate a popup window for sending emails with recipients and content filled using UI action button from INCIDENT form. On clicking, it will open a popup like client template with details filled, like recipients, INC number, short descri...
We detected an issue due to the fact that a field (correlation_id on the cmdb_ci table) has the dictionary attribute "unique" set to "true". Comparing with a brand new system, we discovered that, OoB, this attribute is set to "false". We therefore de...
Has anyone implemented the Visitor Check-In app from Servicenow Share? https://developer.servicenow.com/app.do#!/share/contents/9521858_snc_visitor_checkin?v=1.01&t=PRODUCT_DETAILS This was recommended to the client by a SN rep. I'm having issues aut...
i want to pass the scratchpad values from parent to child workflow using parallel flow launcher. am setting some scratchpad values in parent workflow if i try to access that values in child workflow means am getting an error as "Undefined". Thank yo...
Hello, we are on Jakarta. How do I add Text to WorkNotes Field on RITM so that they show up on the form? I tried following code but it doesn't show up on the screen. Please advise. Thanks, var req4 = new GlideRecord('sc_req_item'); req4.addQuery('sys...
I want to create a workflow which should get triggered on change in particular field of record in my table. I have a table named "Record" extending task table with each record containing a field "Owner" which referencing a user from user table. These...
Hello We are on Jakarta version. I have a need to convert native Powershell script to SNOW script. (code snippet below) I need to create signature and headers as below using Cryptography and then pass it to URL with JSON body. All other variables ar...
Hello All, I have published few articles in my instance later I am searching with subject/meta data key words from the portal view but I am unable to find them in the service portal, I am unable to find published knowledge articles and attached doc...
Hello ServiceNow friends, I am trying, trying and trying even more to create some basic CSS Styling for outbound email notifications.I am working on the below notification, basic for now, but all I need is to change the background color of the email ...
Hi team!An issue was identified with platform receiving emails. There are email accounts configured in platform but email are arriving on mailbox (in email server) and taking too long to be read by platform.User perception: "I am receiving all email ...
We are in the middle of a zBoot, and in our previous instance, we created a Work Task table extended off the Task table, to house general tasks that are not a good fit for being a Request/Requested Item/Catalog task, and are not related to a specific...
Hi Guys, I have written a List banner buttons (approve/reject) to show up on related list based on related list record status. I have written as (current.state==13) for showing up button when current record is approved and (current.state==5) when cur...
I want to show the hours worked for the last x days. Instead I get this in Servicenow: I want to show the data for each day: How can I do that? I am using Group by, 'Created' in the bar chart.
I am trying to understand how to access information from both the incident and task_time_worked tables. How are these linked? When I create reports if I used the incident table, can I see the time worked for each incident? When I create reports base...
