Service Bridge Incident Management for bi-directional Incident Management Case Exchange

[RaghvenderR]

Hi Team,

Can someone help me with any latest collateral/documentation on Service Bridge integration for Incident Management for bi-directional Incident Management Case Exchange,

Regards,

Raghav

[RaghvenderR · Accepted solution]

Incident to Incident Service Bridge integration between customer and provider

[SrdanMatijevic]

Hi @RaghvenderR,

It's not really clear what you are trying to achieve. You want to integrate Incident to Case?

A good starting point is this series of blog posts and this NowLearning training.

[RaghvenderR · Accepted solution]

Incident to Incident Service Bridge integration between customer and provider

[SrdanMatijevic · Accepted solution]

Then the content I provided will help you there, especially the training. Of course, there is also the documentation page

Between those three resources, you should be able to configure incident-to-incident mapping, it's quite straightforward once you manage to establish the connection between the instances.