service catalog flow is not triggering

Debasis Pati
Tera Guru

i have created a flow and attached to one of my catalog item.
the flow is activated and attached to the item but when i order the item flow is not triggering 


@Ankur Bawiskar Can you help here?

Regards,
Debasis

12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

is your flow running with "System User"?

Set it with that and then see

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

flow is running with system user only.

i read some of the community posts and modified the oob business rule "Start FlowDesigner Flow"
when to run condition now as after and insert and update and from the condition removed the current.stage condition and now it is attaching.
But i am facing one more challenge in the approval condition after approval is done the below conditions are evaluating false

DebasisPati_0-1747890002890.png


Even if it is rejected it is evaluating false




@Debasis Pati 

how is the Comparison done there in IF?

are you performing the Lookup on correct approval record?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Its just the ask for approval record action there i am checking the approval state is record is rejected in condition.