service catalog flow is not triggering

[Debasis Pati]

i have created a flow and attached to one of my catalog item.
the flow is activated and attached to the item but when i order the item flow is not triggering 


@Ankur Bawiskar Can you help here?

Regards,
Debasis

[Ankur Bawiskar]

@Debasis Pati 

Strange.

can you share screenshots of some of your flow steps?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

[Ankur Bawiskar]

@Debasis Pati 

the approval record is rejected but still the flow is considering it as not rejected

Did you try testing multiple times?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

i have tried with multiple records but still the same.

[Ankur Bawiskar]

@Debasis Pati 

I haven't encountered this in the past.

is this happening with other catalog items as well which use Flow and have Ask for Approval action?