Service Request Form design

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01-11-2024 03:31 AM
I wanted to build a Service Request form where in the first place, there'll be only one Question field (Select box) where it'll ask user below question -
Please select what type of SSO you require?
then there will be 2 Choice values (ODC SSO, SIML SSO).
So, User'll have to select any one of these 2 values, upon selecting any one field, corresponding Questionnaires form will show up.
So, I've developed 2 variable sets with Name as ODC SSO and SIML SSO and there are different variables in both the variable sets.
So, How I'll be able to replicate this in Catalog Item form or Record Producer form?
Can anyone please guide me on this.
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01-11-2024 03:34 AM
Did you try with UI Polciy
If SSo = ODC
Then
UI Action
Variable Set 1 Visible
If SSO = SIML
UI Action
Variable Set 2 Visible
Give a try, more you try , more you learn.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-11-2024 03:37 AM
Are you planning to reuse those variable sets in other catalog items?
If not, I would recommend to just make 2 separate select box variables and hide/show them based on UI Policy.
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