Set dynamic url in field via a business rule

clyon · ‎08-11-2016

I have a business rule that calls a REST Service to create an Incident in another ServiceNow instance. Upon return I will have the newly created INC and INC sys_id.

I'm trying to set the url to that new INC in the u_incident_number field (type= url) and have the INC number displayed from within a related list.

I able to set the INC number, but the URL goes to the case table which is incorrect. How can I set the URL?

Abhinay Erra · ‎08-11-2016

use something like this

var url="https://...........?uri=inicdent.do?sys_id="+parsedResponse.result.sys_id;

current.u_incident_number="<a href="+url+">"+parsedResponse.result.number+"</a>";

View solution in original post

Daryll Conway · ‎08-11-2016

If your business rule is running on the case table then current will be a case record.

I think you need to change current for a gliderecord query to the table you require.

clyon · ‎08-11-2016

The business rule is running on the related table case_incidents. The data I need updating is occuring in the correct place. I'm just in need to dynamically set the value of where the u_incident_number field links to and have it display number of the new INC.

Abhinay Erra · ‎08-11-2016

Christina,

What is the field type of u_incident_number? If it is a reference type, what table is it referencing to?

clyon · ‎08-11-2016

It's not a reference field b/c what it references is in another instance.