Set links in notification emails to open HR Cases in the Portal (not the main app)

mjl
Kilo Contributor

‎08-12-2016 07:28 AM

Hi all

I'm having trouble trying to place a link in an email that goes specifically to HR cases that were created by the portal (self-service).

The standard link fields in Email Notifications are opening the case in the main ServiceNow app, and I want the case to open up from the HR Portal.

At the moment, the priority is desktop and not mobile, so I have tried following the initial method at the top of this query:

How to get email hyperlinks to open in ESS or Mobile

But this seems specific for an Incident, and manipulation of the link URL hasn't worked for me.

Has anyone done this before? Can anyone offer any advice?

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jose_valle
ServiceNow Employee
ServiceNow Employee

‎08-15-2016 06:45 AM

Hi Martin,



That is the correct way to do it, however, It looks like may need to create   a Content Type and Content Management Page to the portal so that it can display the record information.



The incident example seems to be using (Content Management > Configuration > Content types > Type = incident) for a content type and (Content Management > Pages > URL suffix = incident_detail) for the content management page.



Scripting for Email Notifications - ServiceNow Wiki



I hope this helps.


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