Set dynamic url in field via a business rule

[clyon]

I have a business rule that calls a REST Service to create an Incident in another ServiceNow instance. Upon return I will have the newly created INC and INC sys_id.

I'm trying to set the url to that new INC in the u_incident_number field (type= url) and have the INC number displayed from within a related list.

I able to set the INC number, but the URL goes to the case table which is incorrect. How can I set the URL?

[Abhinay Erra]

Christina,

For adding display text, you cannot do it using field type of URL. Instead you can use field type of HTML and use this in there

<a href="your url goes here">link text</a>

[clyon]

I changed the field to be type 'HTML' and constructed the href in my business rule as you can see below.

As you can see the value of the field is now the href I constructed. What property ? do I set to utilize the href I constructed and to work like an html field?

[Abhinay Erra · Accepted solution]

use something like this

var url="https://...........?uri=inicdent.do?sys_id="+parsedResponse.result.sys_id;

current.u_incident_number="<a href="+url+">"+parsedResponse.result.number+"</a>";

[clyon]

That is much simplier and does create the href value but still in my related list the field   is showing the href value not the INC12345 as a link.

[Abhinay Erra]

Yes, this only works when you from form. Sorry, it still shows the link when you view from a list