Set dynamic url in field via a business rule

[clyon]

I have a business rule that calls a REST Service to create an Incident in another ServiceNow instance. Upon return I will have the newly created INC and INC sys_id.

I'm trying to set the url to that new INC in the u_incident_number field (type= url) and have the INC number displayed from within a related list.

I able to set the INC number, but the URL goes to the case table which is incorrect. How can I set the URL?

[clyon]

So is there no way via a URL field in regards to a list?

[Abhinay Erra]

Sorry, I don't think there is a way.

[clyon]

So I have changed the way I'm doing this so that I can hopefully acheive the outcome of having the INC12355 as a link to view itself.

So within the business rule above I am now updating a field on the form   (instead of the related list).

The value is there and if you right click and 'open new tab' it opens the url successfully.

Is there a way to remove the HTML editor and make the field so the users can't change the data?

[Abhinay Erra]

Just create a UI policy and make the incident field as read only by adding a UI policy action . This will remove the HTML editor too.

Creating a UI Policy - ServiceNow Wiki

[Abhinay Erra]

Also, use target attribute and set it   _blank to open the link automatically in a new window. So your url will look something like this

var url="https://...........?uri=inicdent.do?sys_id="+parsedResponse.result.sys_id;

current.u_incident_number="<a href="+url+" target='_blank'>"+parsedResponse.result.number+"</a>";