Setting the Virtual Agent to open when you browse to the Service Portal page

BigMikeyVegas
Tera Guru

We have a requirement to have the Virtual Agent open when a user browses to the Service Portal page. Currently it is a small 'icon' that has to be clicked to trigger it. Management does not feel that it is receiving enough attention because it is 'glossed over'. I have looked at numerous posts, including older posts from@Mark Roethof , however I have not found the answer. We just upgraded to Tokyo. 

 

Current View: 

BigMikeyVegas_0-1681155739582.png

 

Desired View:

BigMikeyVegas_1-1681155770761.png

 

Any assistance/guidance that you can provide is greatly appreciated.

 

Mike

 

1 REPLY 1

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

This method works fine:
- 2021-02-24 - Article - Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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